Storywell Partners Terms & Conditions

Effective Date: September 10, 2026
 

These Terms & Conditions (“Terms”) govern the purchase and use of services provided by Storywell Partners (“Storywell,” “we,” “us,” or “our”). By purchasing, subscribing to, or using Storywell Partners’ services, you (“Client,” “you,” or “your”) agree to these Terms.
 

1. Services

Storywell Partners provides marketing, content creation, social media content, content strategy, and related services as described on the Storywell Partners website or in an individual service agreement or proposal.

Specific deliverables, timelines, pricing, and services may vary by package or subscription. Storywell Partners reserves the right to modify service offerings and pricing for future purchases or subscription periods.
 

2. Client-Provided Content & Rights

The Client is responsible for ensuring that they have all necessary rights, licenses, permissions, and authorizations for any photographs, video footage, logos, graphics, music, trademarks, written materials, or other content provided to Storywell Partners.

By submitting content to Storywell Partners, the Client represents and warrants that:

• They own the content or have obtained all necessary rights and licenses to use and provide it to Storywell Partners.

• They have obtained appropriate permission, consent, releases, or authorization from any person who appears or is identifiable in photographs or videos provided to Storywell Partners.

• The content does not knowingly infringe upon the copyright, trademark, privacy, publicity, or other rights of any third party.

• Storywell Partners has permission to use the provided content for the purpose of creating, editing, formatting, and delivering the Client’s purchased content.

The Client remains responsible for obtaining any permissions or releases required from employees, customers, performers, models, event attendees, minors, or other individuals appearing in Client-provided content. Storywell Partners is not responsible for obtaining these permissions on the Client’s behalf.
 

3. Client Responsibility for Submitted Materials

The Client is responsible for providing usable and appropriate content, information, access, and materials necessary for Storywell Partners to perform the services.

Storywell Partners is not responsible for delays, incomplete deliverables, or inability to complete work resulting from missing, late, unusable, corrupted, or insufficient Client-provided materials.
 

4. Payment & No Refunds

All purchases are final. Storywell Partners does not offer refunds for services, packages, subscriptions, unused services, partially used services, missed deadlines caused by the Client, or Client dissatisfaction after services or deliverables have been provided.

By purchasing a service or subscription, the Client acknowledges and agrees to this no-refund policy.
 

5. Monthly Subscriptions & Cancellation

All Storywell Partners subscriptions are month-to-month and automatically renew each month unless canceled.

Clients may cancel their subscription at any time through the cancellation option provided on the Storywell Partners website or by emailing Melissa@storywellpartners.com.

Cancellation requests must be submitted before the next monthly billing date to prevent the next monthly charge. Cancellation does not result in a refund or prorated credit for any portion of the current monthly subscription period.

For cancellation requests submitted by email, the Client is responsible for ensuring that the request has been received and acknowledged by Storywell Partners. If the Client does not receive acknowledgment, the Client should follow up before assuming the cancellation has been processed.
 

6. Content Creation & Approval

Storywell Partners will use reasonable professional judgment when creating content based on the materials and information provided by the Client.

Unless otherwise agreed in writing, Storywell Partners is not responsible for ensuring that every deliverable meets the Client’s subjective preferences or expectations.

The Client is responsible for reviewing content before publishing and is ultimately responsible for approving and publishing content to their social media accounts, website, or other platforms.

Storywell Partners is not responsible for errors, omissions, or issues that arise after the Client has approved, modified, or published content.
 

7. AI & Technology Use

Storywell Partners does not use generative AI to create the Client’s photographs, videos, or core creative content unless specifically disclosed and agreed upon with the Client.

However, Storywell Partners does use artificial intelligence, automation, software, applications, research tools, cloud services, and other technology as part of operating and managing the business. These technologies may assist with tasks such as research, organization, administration, scheduling, workflow management, analytics, communication, transcription, brainstorming, and other business functions.

By purchasing services from Storywell Partners, the Client acknowledges and agrees that these technologies may be used in the operation and delivery of services, while Storywell Partners retains responsibility for reviewing and appropriately using technology-assisted outputs.
 

8. Privacy & Confidentiality

Storywell Partners respects the privacy of its Clients and will use Client information and materials for legitimate business and service-related purposes.

Storywell Partners will not intentionally sell or disclose confidential Client information to third parties except as necessary to provide services, operate the business, comply with legal obligations, protect its rights, or as otherwise permitted by the Client.

Because Storywell Partners uses third-party software, applications, cloud storage, communication platforms, payment processors, and other technology providers, certain Client information or materials may be processed or stored through those services